ServiceNow CMDB Data Quality

IT teams struggle to maintain a holistic view of the IT environment, hindering proactive management, decision-making and risk mitigation. That’s why discovery and inventory are essential. Leverage agent or agentless discovery alongside those you already have in your estate, including Microsoft System Center Configuration Manager (SCCM), JAMF Casper, HP Universal Discovery (HPUD), BMC Atrium Discovery and Dependency Mapping (ADDM), Tanium and others. Configure to ingest data from virtually any other data source and has been integrated with more than 30 of the most used discovery sources.

Maintaining standardized, complete and continuously refreshed configuration items is an issue for most organizations. Our customers unlock the power of Flexera Technopedia content library and augment ServiceNow inventory with automated, high-rate normalization and standardization of their inventory data, with recognition rates over 98%. This ensures consistency in product names, versions and taxonomies. We filter out the noise in inventory data so you can focus on the inventory that’s important to you.

The heart of ServiceNow is the workflow engine that uses CMDB data to automate processes. However, in a recent Forrester study, less than half report trusting the data in their CMDB and Common Service Data Model (CSDM) to align products on the platform and automate processes. Your workflow can’t work with bad data. Clean up untrustworthy CMDB data results in workflows with coverage of 5+ million products across over 100k manufacturers. Reduce time and money spent on manually updating data instead of powering business decisions.

Keeping the CMDB updated is an all-too-familiar challenge that requires constant validation for data to be current, normalized and relevant. Our certified integration with ServiceNow improves the value you derive from your investment with a continual feed of this data that automatically bolsters your CMDB. 

Our customers understand the potential for savings in their technology portfolio is massive, and the risk of non-compliance is significant. In fact, many customers use the hard-dollar savings realized from leveraging Flexera solutions to fund their use of ServiceNow. They rely on technology intelligence coverage across 5+ million hardware and software lifecycle dates, 19+ million open source software components, and 250 million market data points to make informed business decisions.