MSPs and Flexera
Tailored solutions for MSPs
You have priorities to manage a customer’s IT infrastructure and end-user systems, and it’s critical to ensure visibility into all components of a customer’s IT estate in order to accomplish this task. That’s where Flexera can help.
We partner with managed service providers (MSPs) to differentiate their services, provide added value to clients and optimize IT environment management. This in turn enables MSPs to streamline operations, increase efficiency and offer unique insights to their clients, ultimately leading to improved customer satisfaction and revenue growth through increased margins on services provided.
Related Products
The Flexera difference
We strive to create a partner and customer-centric culture—one in which we actively listen to our partners to determine product priorities and identify specific ways to improve our solutions to serve our partners and their customers better. We’re constantly improving our solutions, and thanks to our multi-tenant architecture, we can release daily updates to provide rapid access to desired features.
We’re also continually engaging with our partners to identify new areas of value creation for their customers. In conjunction with our world class partners and the services they provide, our vision of delivering the world’s largest technology data platform with inbound and outbound APIs will revolutionize the way enterprises manage their technology assets.
Customized solutions and partnerships for MSPs
Flexera One FinOps
Leading hybrid FinOps solutions
Flexera offers a full approach to your customers’ FinOps journeys that enables FinOps teams to work collaboratively with IT asset management (ITAM), business units and cloud resource owners to gain visibility. Aligning with the fundamentals of FinOps—Inform, Optimize and Operate—this allows you to identify areas of potential savings (Inform), act on these identified areas (Optimize) and implement processes to govern these optimizations (Operate).
Flexera provides the unique ability to address hybrid ITAM and FinOps use cases in a single platform sharing the same data and control planes. With this advanced functionality, MSPs can provide extended value to their customers’ FinOps efforts by including all cloud costs as well as related non-cloud costs, enabling visibility into the true total cost ownership (TCO) of cloud-based workloads.
A unified platform
Services to facilitate MSP growth
Flexera uniquely provides a unified platform that can Inform, Optimize, and Operate across on-premises, cloud, SaaS and software (including software running in the cloud). This also includes spend, usage and risk management that are a large part of today’s reality.
Our platform provides advanced MSP capabilities by offering services that can enhance MSP offerings and increase profit margins, including white-labelling, advanced user management and provider discount sharing and obfuscation.
Flexera can help increase MSP services revenue and margins by:
- Providing visibility into customer IT ecosystems, enabling better-informed decisions, rightsizing of technology platforms, reallocating IT spend, reducing audit and security risks and facilitating migration to the cloud
- Providing insights into the entirety of customers’ technology estates and offering tools to support data-driven decision making across on-premises, SaaS and cloud environments
- Facilitating proactive management of costs, risks and operational inefficiencies based on data-driven strategies
Flexera: MSP focused
Partnering for combined success
We’re committed to an MSP-first mentality, strengthened by the experienced team brought on by Flexera’s acquisition of Snow Software. Flexera aims to help MSPs’ customer organizations maximize the value of their IT investments by providing visibility into their IT ecosystems, enabling better-informed decisions, rightsizing platforms, reallocating spend, reducing audit and security risks and facilitating cloud migration.
The unique competitive advantages of Flexera lie in its ability to understand and maximize the value of technology investments for businesses. Flexera’s FinOps solution addresses the demands of partners, customers, and IT leaders seeking to drive growth and ROI from technology investments.
We specifically cater to our partners’ customer organizations with complex global IT infrastructures, providing insights into the entirety of their technology estate and offering tools to support data-driven decision-making across on-premises, SaaS and cloud environments. Our solutions help mitigate risks, reduce costs, and optimize technology investments for such enterprises.
Complete FinOps coverage
Complete FinOps functionality for MSPs
Complete FinOps functionality for MSPs
Flexera Cloud Cost Optimization (CCO) enables MSPs to get the most value out of their cloud cost management offerings and to optimize their FinOps resources and investments to deliver on their commitments to customers. Flexera CCO helps you confidently make cloud spend forecast decisions and business recommendations to your customers via services to their leadership and executive teams based on data and insights into their IT and cloud environment
Bill splitting
Bill splitting
MSPs can allocate cloud costs for each customer to a single Flexera customer organization, managing multiple accounts across AWS, Azure EA and Google Cloud. End customers can selectively ingest cloud spend from their own or shared payer accounts into their Flexera customer organization.
Billing adjustments
Billing adjustments
Flexera provides the MSP the ability to adjust the price customers see for their cloud resources based on credits and discounts, as well as taxes and support costs. These adjustments can be customized for each MSP customer based on their contractual agreements, and/or other pricing bundles.
Aggregate customer visibility
Aggregate customer visibility
MSPs can have hundreds (or even thousands) of customers, and each of these customers has their own Flexera organization. Flexera provides our partners with the ability to manage their customers at scale, including (but not limited to) use cases such as:
- Total cloud spend of all customers across the MSP’s estate
- Total cloud spend by customer, filtered by date ranges
- Potential savings per customer
- Customer spend across all cloud accounts, providing full visibility and allocation of cloud spend to the customer
- Profit/loss margin per customer, across selected date ranges
Adding Value
Flexera's value to MSPs
Flexera will help increase our MSPs’ services revenue and margin by maximizing the value of their customers’ IT investments by:
- Providing visibility into their IT ecosystems, enabling better-informed decisions, right-sizing technology assets, reallocating IT spend, reducing audit and security risks, and facilitating migration to the cloud.
- Providing insights into the entirety of their technology estate and offering tools to support data-driven decision-making across on-premises, SaaS, and cloud environments.
- Facilitating proactive management of costs, risks, and operational inefficiencies based on data-driven strategies.
Only Flexera has a unified platform that can Inform, Optimize, and Operate across on-premises, cloud, SaaS, and software (including software running in the cloud).
Flexera leverages a SaaS platform, which is designed to offer customers a broad range of capabilities aligned to driving value from their IT investments, whether on-premises, SaaS, cloud or hybrid technologies.
The value that Flexera provides is derived from having a trusted source of clean, normalized data. Our data lakehouse architecture enables us to offer a range of capabilities and exposure to this data via GraphQL APIs to enable our partners to deliver their own solutions built upon this data, enabling differentiated go-to-market offerings to be built on top of a single platform.
Implementation of CCO for an MSP customer takes two forms. If they are part of the MSP's primary account, they will simply “show up” and only require a few specific modifications to their account to ensure they are placed in the desired hierarchy. If a separate tenant is needed then the process is not much longer (e.g., a few hours to do bill connection and associated credential requirement configuration while data is flowing).
Flexera provides a range of options for training, ensuring that MSPs and their customers can learn in a way that is most aligned to their personal learning style. The Flexera Learning Center provides on-demand, self-paced courses covering Cloud Management Platform, Cloud Cost Optimization, and Cloud Migration and Modernization. The courses include a partner certification learning track, which concludes with an examination to ensure participants have a solid understanding of how to implement and use our technology.
Our partner enablement team and professional services function can also deliver instructor-led training (either online or in person at a location of your choosing), and these courses are tailored to meet your specific training needs.
Flexera offers support to our customers to interact with our Technical Support Engineers in English via phone and email. Our web-based support portal also allows participants to as submit, update, and check the real-time status of open support incidents. We have more than 80 support engineers located in six locations around the world, which enables us to provide our partners and customers with 24-hour support when needed.
See our Flexera One standard support terms here.
Join our partner team
Our team is standing by to discuss how we partner with MSPs to provide unique value and demonstrate our solutions in action.